Returns & Refunds
Clear Review Process for Product Issues
Return and refund support for standard WooCommerce products, shipping damage, incorrect items, and custom CNC composite parts. The review path depends on product type and order condition.
Before You Request
- Keep the order number and product name
- Photograph product condition and packaging
- Do not modify or install disputed parts
- Contact support before returning anything
Return Eligibility
Standard Products
Unused, undamaged catalog products may be reviewed when the item is in reasonable original condition.
Custom CNC Parts
Drawing-based, made-to-size, modified, or special-order parts are generally final-sale after confirmation.
Damaged or Incorrect Items
Visible shipping damage, missing items, or incorrect products should be reported with photos for support review.
Review Process
Submit Details
Send order number, product name, issue description, and clear photos through the contact page.
Support Review
The team reviews product type, order status, photos, packaging evidence, and whether a return is required.
Resolution
Depending on the case, support may offer return instructions, replacement review, refund review, or technical clarification.
Custom Parts Need Extra Confirmation
Custom carbon fiber components are produced according to drawings, dimensions, material, thickness, hole patterns, surface finish, and quantity. Because they are made for a specific requirement, returns are limited.
- Review drawings and dimensions before approval
- Confirm material, thickness, finish, and quantity
- Ask tolerance and fit questions before production
- Report production concerns before installation or modification
Evidence for Faster Review
Good photos and order details help support separate shipping damage, product mismatch, handling marks, and custom specification questions.
Please keep all packaging until the case is closed. Returning products without approval can delay review.
Returns FAQ
Can I return a standard product?
Standard products may be reviewed for return when unused, undamaged, and in reasonable original condition.
Can I return a custom CNC carbon fiber part?
Custom-cut, drawing-based, made-to-size, or modified parts are normally not returnable unless there is a confirmed production issue.
What evidence is needed for a problem order?
Provide the order number, product photos, packaging photos, shipping label photos, and a clear description of the issue.
Who pays return shipping?
Return shipping responsibility depends on the reason for the return and the result of the support review.
When is a refund issued?
Refund timing depends on review status, returned product condition when applicable, and the payment provider.
Need Help with a Return or Order Issue?
Send your order number, product photos, packaging photos, and a short description. Support will review the correct next step before any return shipment.